Code for America

DESIGN RESEARCH + STRATEGY

 

TESTING DIGITAL TOOLS THAT MAKE IT EASIER FOR PEOPLE TO BREAK OUT OF THE CYCLE OF GOVERNMENT ASSISTANCE

CHALLENGE
Some folks simply need government assistance, but it’s really not a reality that anyone should have to experience for the long term. In this first partnership, Code for America asked for our collaboration in researching how we might ease the experience for public assistance participants who need to update income changes with the county for their assistance programs such as food stamps and medicaid.

OUTCOME
Design research with digital prototypes.
Testing a live tool in county offices around Denver.

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IMPACT
Assistance participants consistently comment about how easy this new digital tool is to use when compared to the current PEAK website. There are fewer steps, verification documents can be photographed from a program participant’s mobile device, and the overall experience is more intuitive.

We are now beginning a workforce development initiative together that will compliment our work to-date. The aim is to leverage the learnings from this initial stage to better understand how participants can use different forms of government assistance to obtain a longer term living wage. By tightening our understanding, we will co-create strategic design opportunities to test and refine the system so that participants can be restored and make their contribution to society.

Design in the service of humanity... it’s a beautiful thing.